- Point-of-service (POS) collection services to help hospitals realize more dollars, sooner. Patients are asked for payment before discharge and provided with a clear understanding of their financial obligations as well as options for paying their portion of the bill. In contrast to aggressive collections, HFMI’s POS collection strategy is accurate, efficient, and patient-friendly.
- Field visits, if necessary, to obtain applications and other paperwork from patients who are unable to leave their homes.
- Application counseling for the federal exchanges. Some HFMI staff members have become trained Certified Application Counselors who can provide information about insurance options and federal assistance, help patients compare insurance plans, and explore their eligibility for other federal or state healthcare programs.
- During exceptionally busy times, some of HFMI’s partners have asked us to assist in their registration departments with the intake and processing of patients—a task that our staff is happy to accommodate. Our representatives treat our clients’ patients with the same care and courtesy the hospital expects of its own
When asked, “How would you like to pay today?,” most patients respond, “I can not.” This is the critical moment when there is no room for guessing what the next step should be.
Our understanding of health system and patient needs, best practices, and payment assessments create a dialog that takes the patient from the estimated charge to the financial responsibility remaining after insurance reimbursement. This analysis and the patient’s ability to pay point to a solution that lets patients know what to expect and conveys the debt in terms and timeframes they understand. This engagement invites patients to work with your healthcare organization rather than against it.