Timely and respectful early out collection of commercial and self pay accounts are crucial for revenue and patient satisfaction. Higher deductibles and co-pays are making early out collections an increasingly important part of the revenue cycle. Health systems, hospitals, and physician practices are now looking at outsourcing this to a trusted vendor or implementing systems to manage this function internally. HFMI helps health providers with the technology systems, training or placement of staff and effective processes for quicker early out collection of commercial and true self-pay accounts.
HFMI’s patient financial services experts will customize the process to include the following:
- Carry the costs of on-premise staff directly associated with early out collections
- Handle outbound/inbound collection calls to your patients both on and off site
- Patient responsibility explanation and coaching
- Create and input fully detailed comments in your EHR system